Política de reembolso

Information on our returns process and policy:

Returning your item within 60 days for a full refund:

• Your item must be returned unused and in its original packaging within 60 days of delivery.
• Once received, please allow 24 hours for inspection and restocking. Your refund will be processed within the next day or two and will only be refunded via your original payment method.
• Please allow 5 to 10 working days for your refund to be credited to your bank/card.
• If the item has been used, the original packaging is missing or damaged or you are returning the item over the 60-day period, we will inspect the item and we hold the right to deduct a value off a refund based on a case-by-case basis.

If you are returning an item outside of the 60-day period:

• Please contact us regarding any issues with your item; we may be able to fix issues remotely, or arrange the start of a warranty claim

 

Please also see our returns snippet from section 11 from our T&C's (more info on that tab):

 

11 - Your consumer right to return and refund
This clause 11 only applies if you are a consumer.

11.1 - If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause  9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

11.2 - However, this cancellation right does not apply once the batteries have been connected to vehicles/apparatus or in respect of any Products which have been discharged or damaged in any way.

11.3 - Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:

Your Contract is for a single Product (which is not delivered in instalments on separate days):

The end date is the end of 14 days after the day on which you receive the Product. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:
- one Product which is delivered in instalments on separate days,
- multiple Products which are delivered on separate days:

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

Your Contract is for the regular delivery of a Product over a set period:

The end date is 14 days after the day on which you receive the first delivery of the Products. Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

11.4 - To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email or call us.

You can e-mail us at info@titanlithium.co.uk or by post to Lypiatt Street, Tivoli, Cheltenham, GL50 2UB. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

11.5 - If you cancel your Contract we will:

1. refund you the price you paid for the Products once we receive them back. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

2. refund any delivery costs you have paid if the items have not been shipped. If the item has been shipped, our shipping costs are non-refundable.

a. a collection can be organised on your behalf by us. There can be fees involved, and are non-refundable.

3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

a. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.8;

b. if you have not received the Product or you have received it, and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

4. All refunds are subject to the payment provider processing fee, of which will be deducted from the refunded amount.

11.6 - If you have returned the Products to us under clause 9 because they are proven faulty or misdescribed (does not include product performance), we will refund the price of the Products in full.

11.7 - We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

11.8 - If a Product has been delivered to you before you decide to cancel your Contract:

1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either return it to us in-store or hand it to our authorised carrier. If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

2. unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us. Please do not return Products to us in the post. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.;

11.9 - Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

Warranty terms:

For batteries with a lifetime warranty - our warranty is for the life of the battery with a minimum cycle count of 2,500 charge/discharge cycles.

Lifetime refers to the product's lifetime, not the user or connected devices. The warranty's clauses are the same as set out in clauses 16.1-16.6 in our T&C of Sale.

A battery's lifespan can vary greatly with use; the warranty shall be for a minimum of 2,500 battery cycles (1 full charge + 1 full discharge = 1 cycle), or until a failure outside the warranty occurs i.e. wear and tear, causes the product to fail or become 'unsuitable' for the application the product was originally designed for.

'Unsuitable' can refer to capacity loss passing below a threshold due to wear and tear or improper care - for examples, see clause 16.2.7 to 16.2.15 in our T&C of Sale. Capacity loss is a normal battery characteristic and can be related to cycle count and age. As a general rule, we consider anything less than 80% of the original product's capacity unsuitable; therefore, the product's warranty is void when its fully charged capacity is less than this threshold.

Valid capacity tests can only be done by TITAN Lithium.

 

For chargers - our warranty is 5 full years from the date of order

 

We may offer to arrange collection of items that require testing for warranty claims at no cost to you. This is not guaranteed due to shipping cost fluctuations. If we are unable to offer free collections, we will work with you to arrange a suitable compromise e.g. you pay 50% of the shipping cost, or 100% and we refund you should your warranty case be sucessful.

Tests can only be carried out by TITAN Lithium. We do not accept third party tests for warranty claims.

Testing can take at least 48 hours. If a warranty claim is valid, we will normally attempt to repair the issue rather than replace it; repairs can take at least 1 week to complete depending on parts lead time. TITAN Lithium is not liable for any type of loss during this time.

Wear and tear, overuse, underuse (not charging frequently) and any other damage to the product are not valid warranty claims.

 

For certain Products, we provide a warranty that on delivery and for such period from delivery (as noted on the description of Product on our site at the time of purchase), that Product shall be free from material design or performance defects. However, this warranty does not apply in the circumstances described below.

1. fair wear and tear;

2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

3. if you fail to operate or use the Products in accordance with the user instructions or its intended normal use;

4. any addition or modification to the Product;

5. any alteration or repair by you or by a third party who is not one of our authorised repairers; or

6. any specification provided by you.

These exemptions also include and are not limited to:

7. Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series or parallel where not specifically supported), short circuits or reverse polarity connections
8. Damage caused by incorrect charging including the use of unsupported lead acid only chargers, or charged at a voltage or current that exceeds the recommended parameters
9. Environmental damage, inappropriate storage conditions, exposure to extreme hot or cold temperatures, fire or freezing, or water damage
10. Damage caused by collision or impact
11. Damage due to improper maintenance; under- or over-charging the Product, dirty terminal connections
12. Products that has been opened, modified or tampered with
13. Products that were used for applications other than which it was designed and intended for
14. Products that were used on an over-sized loads or Products that were under-sized for the application
15. Products were not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Product at low state-of-charge, 100% state of charge, at temperatures exceeding 40°C or placed on a continual float charge

 

If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

For the avoidance of doubt, the warranty on the replacement Product will continue to run as if it was the original Product.

 

TITAN Liability

TITAN Lithium and/or our parent company Groves Batteries Ltd cannot be liable for:

• Damage resulting from the use of our products
• Possible errors in the included manual and the consequences of these
• Use that is inconsistent with the purpose of the product