Fraktpolicy

Information on our shipping:

 

For UK Customers:

  • Shipping is free unless otherwise specified
    • For next day delivery, our order cut-off is 1pm
    • We ship Monday-Friday. We do not ship on weekends, national or bank holidays
  • We use DPD for most shipments, but we may use UPS for extended areas
  • Shipping speed is next day as standard to mainland UK customers
    • For extended areas (Highlands, Ireland, various Isles), shipping can take 2/3 days
  • Tracking information will be given via email from us, and direct from the courier when your order has been shipped
  • Our shipping fee is not refundable and is not part of the item's warranty - should a return be necessary, you may be responsible for the cost of the return

For EU Customers:

  • Shipping will incur a cost and this cost does not include your country's VAT, Duties, or customs fees 
    • The local courier will contact you to collect this payment before customs/delivery to you 
  • Our shipping fee is not refundable and is not part of the item's warranty - should a return be necessary, you will be responsible for the cost of the return
  • We use DPD and UPS for exports
    • Shipping speed is normally 3-5 days
  • Some heavy orders may be sent via pallet
    • Pallet orders can take up to 7 days to arrive
  • We ship to:
    • Austria
    • Belgium
    • Bulgaria
    • Croatia 
    • Czech Republic
    • Denmark 
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Italy
    • Latvia
    • Lithuania
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland

Rest of World:

  • We are unable to offer direct shipping for countries outside the above on our website, but we can still offer our products to most countries via air freight
    • This option is expensive, but is fast 
    • Contact us for a estimated cost
  • For those who wish to arrange their own shipping to outside the UK/EU, please contact us with details; we can ensure your order excludes UK VAT, and have it ready for any courier company to collect from us
    • We can also ship direct to any UK/EU freight forwarder