Terms & Conditions

Rather than give you a long page of text to comb through, here are the most important bits of our T&Cs that we think you should be aware of.

Most of these points apply to the battery market - these points are mostly not generic and may affect you if you have an issue:

 

• You can return your items within 30 days of delivery for a full refund - the product must be in original packaging and unused
• This does not apply to our delivery charges, which are only refundable if the product is found to be faulty
• Once a battery is used or installed, it can no longer be returned for a full refund
• You should keep all original packaging in case the product needs to be returned - lithium batteries have special packaging requirements in order to go into courier networks. We are not liable for any costs of repacking
• We may offer to arrange a collection of items that require testing for warranty claims at no cost to you. This is not guaranteed due to shipping cost fluctuations. If we are unable to offer free collections, we will work with you to arrange a suitable compromise e.g. you pay 50% of the shipping cost
• Tests can only be carried out by TITAN Lithium. We do not accept third-party tests for warranty claims
• Testing can take at least 48 hours. If a warranty claim is valid, we will generally attempt to repair the issue rather than replace it; repairs can take at least 1 week to complete depending on parts lead time. TITAN Lithium is not liable for any type of loss during this time
• Wear and tear, overuse, underuse (not charging frequently) and any other damage to the product are not valid warranty claims
• Items with a lifetime warranty - the product is warrantied against manufacturing faults only; abuse, wear and tear and damage are not warranty claims. The warranty is for the life of the battery and a minimum of 2,500 cycles - battery lifespan will vary with use so the warranty is valid until wear and tear either causes a failure or reduces the fully charged capacity enough so it is no longer able to run appliances for long - as a general rule, we say anything less than 75-80% of the original rated capacity would be a fail on our capacity tests.
• Administration of the warranty period is reserved for TITAN Lithium only.
• We are here to support you with advice and technical support at no cost

Batteries work by chemical reaction and if not looked after properly; they will decrease in performance

Please remember to monitor your battery's charge every 3 months

Full Terms:

This page (together with our Privacy Policy and Terms of Website Use) tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") to you.

These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and ensure you understand them before ordering any Products from our site. Please note that before placing an order, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will be unable to order any Products from our site.

You should print copies of these Terms or save them to your computer for future reference.

We amend these Terms from time to time, as stated in clause 10. Whenever you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in October 2022.

1 - These Terms, and any Contract between us, are in the English language

Translations of these Terms into other languages are provided for convenience only. Where a translation conflicts with the English text, the English text prevails.

1.1 - Information about us

We operate the website www.titanlithium.co.uk. We are TITAN Lithium, a trading name of Groves Batteries Ltd, registered in England and Wales under company number 05699836 and with our registered office at Lypiatt Street, Tivoli, Cheltenham, GL50 2UB. Our main trading address is Lypiatt Street, Tivoli, Cheltenham, GL50 2UB. Our VAT number is 366228148.

2 - Contacting us if you are a consumer:

2.1 - To cancel a Contract in accordance with your legal right to do so as set out in clause 11, you just need to let us know that you have decided to cancel. The easiest way is to email us at info@titanlithium.co.uk. If you use this method, we will e-mail you to confirm we have received your cancellation. Alternatively, you can cancel by post to our registered office address If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

2.2 - If you wish to contact us for any other reason, including because you have any complaints, you can contact us by emailing us at info@titanlithium.co.uk.

2.3 - If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

3 - Contacting us if you are a business.

3.1 - You may contact us by emailing us at info@titanlithium.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 20.3.

4 - Our Products

4.1 - The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

4.2 - Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

4.3 - The packaging of the Products may vary from that shown on images on our site.

5 - Use of our site

5.1 - Your use of our site is governed by our Terms of website use. Please take the time to read these, as they include important terms which apply to you.

6 - How we use your personal information

6.1 - We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

7 - If you are a consumer

This clause 7 only applies if you are a consumer.

7.1 - If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

8 - If you are a business customer

This clause 8 only applies if you are a business.

8.1 - If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use our site to purchase Products.

8.2 - These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

8.3 - You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy or Terms of Website Use).

8.4 - You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

9 - How the contract is formed between you and us

9.1 - Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

9.2 - After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We reserve the right to cancel orders at any time.

9.3 - We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation").

9.4 - If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 12.6, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

9.6 - If an item is delivered and found to be not as described, please notify us immediately. This does not include recommendations based on the website's listing features.

10 - Our right to vary these Terms

10.1 - We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

10.2 - Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

10.3 - We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

1. changes in relevant laws and regulatory requirements; and

2. circumstances beyond our control.

10.4 - If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract. If you are unhappy with the changes, you may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

11 - Your consumer right to return and refund

This clause 11 only applies if you are a consumer.

11.1 - If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 11.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

11.2 - However, this cancellation right does not apply once the batteries have been connected to vehicles/apparatus or in respect of any Products which have been discharged or damaged in any way.

11.3 - Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:

Your Contract is for a single Product (which is not delivered in instalments on separate days):

The end date is the end of 14 days after the day on which you receive the Product. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:
- one Product which is delivered in instalments on separate days,
- multiple Products which are delivered on separate days:

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

Your Contract is for the regular delivery of a Product over a set period:

The end date is 14 days after the day on which you receive the first delivery of the Products. Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

11.4 - To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email or call us.

You can e-mail us at info@titanlithium.co.uk or by post to Lypiatt Street, Tivoli, Cheltenham, GL50 2UB. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

11.5 - If you cancel your Contract we will:

1. refund you the price you paid for the Products once we receive them back. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

2. refund any delivery costs you have paid if the items have not been shipped. If the item has been shipped, our shipping costs are non-refundable.

a. a collection can be organised on your behalf by us. There can be fees involved, and are non-refundable.

3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

a. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 11.8;

b. if you have not received the Product or you have received it, and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

4. All refunds are subject to the payment provider processing fee, of which will be deducted from the refunded amount.

11.6 - If you have returned the Products to us under clause 11 because they are proven faulty or misdescribed (does not include product performance), we will refund the price of the Products in full.

11.7 - We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

11.8 - If a Product has been delivered to you before you decide to cancel your Contract:

1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either return it to us in-store or hand it to our authorised carrier. If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

2. unless the Product is faulty or not as described (in this case, see clause 11.6), you will be responsible for the cost of returning the Products to us. Please do not return Products to us in the post. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.;

11.9 - Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 11 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

12 - Delivery

All goods, even delivered post-paid, travel to the risks and dangers of the recipient. From dispatch, the buyer assumes the full responsibility for the goods.

12.1 - We deliver anywhere in the UK using DPD on our behalf. Due to the nature of our products, most shipment times are the next day as standard. All shipments sent via DPD are subject to DPD Terms and Conditions. If you live within a certain distance of our location, we may deliver the product ourselves. When we ship via DPD, a tracking number will be sent to you if possible.

12.2 - We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19 for our responsibilities when this happens.

12.3 - If no one is available to sign for you delivery, the shipment will be returned to a DPD warehouse and will await instruction from you or TITAN Lithium. If this happens, please get in contact with DPD yourself or contact TITAN Lithium. If the shipment is held for any amount of time, you, the customer, are fully liable for any charges that occur.

12.4 - Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

12.5 - You own the Products once we have received payment in full, including all applicable delivery charges.

This clause 12.6 only applies if you are a consumer.

12.6 - If we miss the 30 delivery deadline for any Products, then you may cancel your Order straight away if any of the following apply:

1. we have refused to deliver the Products;

2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

3. you told us before we accepted your order that delivery within the delivery deadline was essential.

12.7 - If you do not wish to cancel your order straight away, or do not have the right to do so under clause 12.6, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

12.8 - If you do choose to cancel your Order for late delivery under clause 12.6 or clause 12.7, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

13 - Price of products and delivery charges

13.1 - The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered into the system. However please see clause 13.5 for what happens if we discover an error in the price of Product(s) you ordered.

13.2 - Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

13.3 - The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

13.4 - The price of a Product does not include delivery charges or fitting services unless specified.

13.5 - Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

1. where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

2. if the Product's correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

14 - How to pay

14.1 - You can only pay for Products using a debit card, credit card or other payment methods as stated within the checkout process.

14.2 - Payment for the Products and all applicable delivery charges is in advance.

15 - Manufacturer guarantees

15.1 - Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided on request.

15.2 - If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

16 - Our warranty for the Products

16.1 - For certain Products, we provide a warranty that on delivery and for such period from delivery (as noted on the description of Product on our site at the time of purchase), that Product shall be free from material design or performance defects. However, this warranty does not apply in the circumstances described in clause 16.2.

16.2 - The guarantee in clause 16.1 does not apply to any defect in the Products arising from:

1. fair wear and tear;

2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

3. if you fail to operate or use the Products in accordance with the user instructions or its intended normal use;

4. any addition or modification to the Product;

5. any alteration or repair by you or by a third party who is not one of our authorised repairers; or

6. any specification provided by you.

These exemptions also include and are not limited to:

7. Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series or parallel where not specifically supported), short circuits or reverse polarity connections
8. Damage caused by incorrect charging including the use of unsupported lead acid only chargers, or charged at a voltage or current that exceeds the recommended parameters
9. Environmental damage, inappropriate storage conditions, exposure to extreme hot or cold temperatures, fire or freezing, or water damage
10. Damage caused by collision or impact
11. Damage due to improper maintenance; under or over-charging the Product, dirty terminal connections etc.
12. Products that have been opened, modified or tampered with
13. Products that were used for applications other than which it was designed and intended for
14. Products that were used on over-sized loads or Products that were under-sized for the application
15. Products were not stored in adherence to the Manufacturer's storage guidelines, including storage of the Product at low state-of-charge, 100% state of charge, at temperatures exceeding 40°C or placed on a continual float charge

 

16.3 - If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

16.4 - If you request that we collect a faulty Product or do on-site testing of the faulty Product, you may have to pay us a fee of £30.00 + VAT. This fee is waived at our discretion.

16.5 - If the faulty Product is covered by the warranty contained in clause 16.1 or the guarantee contained in clause 15, we will refund the fee payable in accordance with clause 16.4, less any reasonable costs and replace/repair the faulty Product. For the avoidance of doubt, the warranty on the replacement Product will continue to run as if it was the original Product.

16.6 - If the faulty Product is not covered by the warranty contained in clause 16.1 or the guarantee contained in clause 15, you will not be entitled to a refund of the fee payable in accordance with clause 16.4.

 

16.7 - Lifetime warranty

16.7.1 - For some products, we offer a lifetime warranty. Lifetime refers to the product's lifetime, not the user or connected devices. The warranty's clauses are the same as set out in clauses 16.1-16.6.

16.7.2 - A battery's lifespan can vary greatly with use; the warranty shall be for a minimum of 2,500 battery cycles (1 full charge + 1 full discharge = 1 cycle), or until a failure outside the warranty occurs i.e. wear and tear, causes the product to fail or become 'unsuitable' for the application the product was originally designed for.

16.7.3 - 'Unsuitable' can refer to capacity loss passing below a threshold due to wear and tear or improper care - for examples, see clause 16.2, items 7 to 15. Capacity loss is a normal battery characteristic and can be related to cycle count and age. As a general rule, we consider anything less than 80% of the original product's capacity unsuitable; therefore, the product's warranty is void when its fully charged capacity is less than this threshold.

16.7.4 - Valid capacity tests can only be done by TITAN Lithium.

16.8 - Claim verification. All warranty claims require the Product's serial number (from the battery label) and proof of purchase, so that the unit can be identified and verified against our build records. No claim is accepted at face value: no repair, replacement or refund is issued on the basis of a customer's description, photographs, remote readings, payment records or third-party tests alone. The Product must be returned to TITAN Lithium for physical inspection and testing before any claim is settled. We reserve the right to decline any claim where the Product's identity or provenance cannot be verified, including where a serial number cannot be provided, does not match our build records, or the Product is not a genuine TITAN product.

16.8.1 - Purchases through a third-party business. Where the Product was purchased through a third-party business (for example an approved stockist, installer or dealer), any claim should first be raised with that business, who will process the claim with us. Claims arising from third-party purchases must be supported by proof of purchase from that business together with the battery ID and serial number from the Product's label. If the third-party business is no longer trading, the claim may be raised with us directly, supported by the same evidence.

16.8.2 - Reasonable cooperation. Processing a warranty claim requires the customer to follow our reasonable diagnostic instructions, which may include connecting to the Product over Bluetooth using the TITAN app so that its data can be reviewed remotely; attempting a recovery charge as instructed by us (including forced-charge methods where appropriate); and providing the information and evidence requested, including proof of purchase, the serial number, photographs or video. These steps are provided at no cost to the customer. Where the customer refuses or fails to carry out these reasonable steps, or to provide the information requested, we reserve the right to suspend or decline the claim and any associated service or warranty remedy.

16.9 - TITAN Lithium is not liable for any loss of use, loss of profit, or any indirect or consequential loss arising during any period in which you are without the Product, including while the Product is in transit, awaiting testing, under test, or being repaired or replaced.

 

17 - Our liability if you are a business

This clause 17 only applies if you are a business customer.

17.1 - We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

17.2 - Nothing in these Terms limits or excludes our liability for:

1. death or personal injury caused by our negligence;

2. fraud or fraudulent misrepresentation;

3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

4. defective products under the Consumer Protection Act 1987.

17.3 - Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

1. any loss of profits, sales, business, or revenue;

2. loss or corruption of data, information or software;

3. loss of business opportunity;

4. loss of anticipated savings;

5. loss of goodwill; or

6. any indirect or consequential loss.

17.4 - Subject to clause 17.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 50% of the price of the Products.

17.5 - Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

 

17.6 - TITAN Lithium and/or our parent company Groves Batteries Ltd cannot be held liable for:

• Damage, injury or death resulting from the use of our products
• Possible errors in the included manual and the consequences of these
• Use that is inconsistent with the purpose of the product

 

18 - Our liability if you are a consumer

This clause 18 only applies if you are a consumer.

18.1 - If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

18.2 - We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

18.3 - We do not in any way exclude or limit our liability for:

1. death or personal injury caused by our negligence;

2. fraud or fraudulent misrepresentation;

3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

5. defective products under the Consumer Protection Act 1987.

18.4 - TITAN Lithium and/or our parent company Groves Batteries Ltd cannot be held liable for:

• Damage, injury or death resulting from the use of our products
• Possible errors in the included manual and the consequences of these
• Use that is inconsistent with the purpose of the product

 

19 - Events outside our control

19.1 - We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2.

19.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

19.3 - If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

1. we will contact you as soon as reasonably possible to notify you; and

2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

19.4 - You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at your cost) any relevant Products you have already received and we will refund the value of the goods at this point. The value is only determined by a member of staff.

20 - Communications between us

20.1 - When we refer, in these Terms, to "in writing", this will include e-mail.

20.2 - If you are a consumer you may contact us as described in clause 2.2.

20.3 - If you are a business:

1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

21 - Other important terms

21.1 - We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

21.2 - You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

21.3 - This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

21.4 - Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

21.5 - If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

21.6 - If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.

21.7 - If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

21.8 - If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

 

Warranty terms:

For batteries with a lifetime warranty - our warranty is for the life of the battery with a minimum cycle count of 2,500 charge/discharge cycles.

Lifetime refers to the product's lifetime, not the user or connected devices. The warranty's clauses are the same as set out in clauses 16.1-16.6 in our T&C of Sale.

A battery's lifespan can vary greatly with use; the warranty shall be for a minimum of 2,500 battery cycles (1 full charge + 1 full discharge = 1 cycle), or until a failure outside the warranty occurs i.e. wear and tear, causes the product to fail or become 'unsuitable' for the application the product was originally designed for.

'Unsuitable' can refer to capacity loss passing below a threshold due to wear and tear or improper care - for examples, see clause 16.2, items 7 to 15. Capacity loss is a normal battery characteristic and can be related to cycle count and age. As a general rule, we consider anything less than 80% of the original product's capacity unsuitable; therefore, the product's warranty is void when its fully charged capacity is less than this threshold.

Valid capacity tests can only be done by TITAN Lithium.

 

For chargers - our warranty is 5 full years

 

We may offer to arrange collection of items that require testing for warranty claims at no cost to you. This is not guaranteed due to shipping cost fluctuations. If we are unable to offer free collections, we will work with you to arrange a suitable compromise e.g. you pay 50% of the shipping cost.

Tests can only be carried out by TITAN Lithium. We do not accept third party tests for warranty claims.

Every claim requires the battery's serial number and proof of purchase, and the battery must be returned to us for testing before any repair or replacement is issued. We do not accept claims at face value, and we may decline any claim where the product's identity or provenance cannot be verified.

If you bought through a stockist, installer or dealer, raise your claim with them first - they will process it with us. Third-party claims need the proof of purchase from that business plus the battery ID and serial number.

We may also ask you to carry out simple diagnostic steps - connecting to the battery with the TITAN app, trying a recovery charge as we describe, or sending photos. These cost nothing and take minutes; if they are refused, we may decline the claim.

Testing can take at least 48 hours. If a warranty claim is valid, we will normally attempt to repair the issue rather than replace it; repairs can take at least 1 week to complete depending on parts lead time. TITAN Lithium is not liable for any type of loss during this time.

Wear and tear, overuse, underuse (not charging frequently) and any other damage to the product are not valid warranty claims.

 

For certain Products, we provide a warranty that on delivery and for such period from delivery (as noted on the description of Product on our site at the time of purchase), that Product shall be free from material design or performance defects. However, this warranty does not apply in the circumstances described below.

1. fair wear and tear;

2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

3. if you fail to operate or use the Products in accordance with the user instructions or its intended normal use;

4. any addition or modification to the Product;

5. any alteration or repair by you or by a third party who is not one of our authorised repairers; or

6. any specification provided by you.

These exemptions also include and are not limited to:

7. Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series or parallel where not specifically supported), short circuits or reverse polarity connections
8. Damage caused by incorrect charging including the use of unsupported lead acid only chargers, or charged at a voltage or current that exceeds the recommended parameters
9. Environmental damage, inappropriate storage conditions, exposure to extreme hot or cold temperatures, fire or freezing, or water damage
10. Damage caused by collision or impact
11. Damage due to improper maintenance; under- or over-charging the Product, dirty terminal connections
12. Products that has been opened, modified or tampered with
13. Products that were used for applications other than which it was designed and intended for
14. Products that were used on an over-sized loads or Products that were under-sized for the application
15. Products were not stored in adherence to the Manufacturer's storage guidelines, including storage of the Product at low state-of-charge, 100% state of charge, at temperatures exceeding 40°C or placed on a continual float charge

 

If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

For the avoidance of doubt, the warranty on the replacement Product will continue to run as if it was the original Product.

 

TITAN Liability

TITAN Lithium and/or our parent company Groves Batteries Ltd cannot be liable for:

• Damage resulting from the use of our products
• Possible errors in the included manual and the consequences of these
• Use that is inconsistent with the purpose of the product